Delivery Policy

All returns and exchanges are subject to our policy below.

Return Policy:

We want you to be happy with your purchase. You should return the damaged or defective item on that day itself the day you bought. . If you don’t want that item, you can buy any other item of the same price value. In any event, we do not offer any cash refunds.

Cash on Delivery:

Please make only cash payments at the time of delivery. No other payment mode such as cheque and demand draft would be accepted. For cash payment mode, delivery guarantee starts after receipt of cash. For cheque payment mode, delivery guarantee starts after cheque realization

Service Policy

Customer service is our top priority be it in sales or after – sales throughout our wide and growing distribution network. Our commitment to quality extends to the warranty coverage we provide for every Shalimar Products


For large Shalimar products come with outstanding warranties that back up the premium quality of our appliances. If your Shalimar home appliances fail during the first year, Shalimar will replace it free of charge. Our Free Replacement Warranty, guarantees that we will:

  • Deliver a replacement right to your door
  • Arrange the return of the failed appliances
  • Guarantee the new appliance for the one year.

Shalimar Service Plans

In addition to warranties, we offer extended coverage with a series of Shalimar service plans. Enjoy one, two, three years of continued protection with a Shalimar service plan. You will never have to worry about unexpected repair bills after your manufacture’s warranty ends, because all functional parts and labor to install tem are included


At Shalimar Plaza, we believe Quality is one of the principal strategic objectives that will help us to achieve our VISION, MISSION AND GOALS.

Our company is committed to respond creatively and competitively to the changing needs and aspirations of our customers through relentless pursuit of technological excellence, innovation, and quality management across all our businesses, and offer superior quality products and services that are appropriate to the various price points in the market.

The company will maintain an open communication channel with its customers and channel partners and will carefully monitor the feedback to continuously improve its products and services and set quality standards to fulfill them.

Shalimar Plaza. is committed to extend its quality standards to its key suppliers, service providers by entering into alliances with them to jointly improve the quality of its products and services. This policy is applicable to production from its own facilities as well as to all products and materials that are outsourced.

Shalimar Plaza will periodically review this quality policy for its effectiveness and consistency with the companys business objectives.

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